- Subscriptions & Billing ✅
- Account Management & Deletion ✅
- GDPR & Data Requests ✅
- About Kognis & Key Features ✅
- Memory Capture, Recall & Connecting the Dots ✅
- AI Accuracy & Limitations ✅
- Offline Use ✅
- Device Compatibility (Including Tablet Exclusion) ✅
- Security & Account Protection ✅
- Service Availability & Updates ✅
- Contact Kognis ✅
1. Subscriptions & Billing
How are Kognis subscriptions billed?
Kognis subscriptions are billed on a continuous monthly recurring basis through the platform from which the subscription was purchased, including the Apple App Store and Google Play Store.
Unless cancelled, subscriptions automatically renew at the end of each monthly billing period and the applicable subscription fee will be charged using the payment method associated with your Apple or Google account.
Will I continue to be charged every month?
Yes.
Kognis subscriptions are recurring monthly subscriptions and will continue until cancelled through the platform from which they were purchased.
Deleting your account, uninstalling Kognis or ceasing to use the service does not automatically stop future subscription charges.
How do I cancel my subscription?
Subscriptions must be cancelled through the platform from which they were purchased:
- Apple App Store
- Google Play Store
Cancellation will stop future renewals but will not immediately end your current paid subscription period.
What happens when I cancel?
Your subscription benefits will normally remain active until the end of your current paid billing period.
After the subscription expires:
- Your account remains active.
- Existing data remains accessible.
- Premium features may become unavailable.
- Free-tier limits may apply.
Will I receive a refund?
Refunds are not normally provided for unused portions of a subscription period unless required by applicable law or permitted under Apple or Google policies.
Refund requests for subscriptions purchased through Apple or Google may need to be submitted directly through the relevant platform.
Do I have a 14-day cooling-off period?
Consumers may have legal cancellation rights under applicable consumer protection laws.
By purchasing a Kognis subscription and immediately accessing premium features, you request immediate access to digital services.
Where permitted by law, refund entitlements may be reduced to reflect services already provided.
For queries relating to cooling-off rights, cancellations or refunds, please email:
kognis@polarisintellect.co.uk
2. Account Management & Deletion
How do I delete my account?
You can permanently delete your Kognis account directly from within the application.
Before deleting your account, we recommend:
- Retrieving any information you wish to keep.
- Requesting a copy of your data if required.
- Cancelling any active subscription separately.
- Ensuring any offline information has synchronised successfully.
Is account deletion permanent?
Account deletion is intended to permanently remove your Kognis account and associated personal data, subject to any information we are legally required or entitled to retain.
Does deleting my account cancel my subscription?
No.
Deleting your Kognis account does not automatically cancel any active subscription purchased through Apple App Store or Google Play Store.
Subscriptions continue to renew until cancelled through the relevant platform.
Does uninstalling Kognis cancel my subscription?
No.
Removing Kognis from your device or ceasing to use the application does not cancel an active subscription.
Does cancelling my subscription delete my account?
No.
Subscription cancellation and account deletion are separate processes.
3. GDPR & Data Requests
Can I request a copy of my personal data?
Yes.
You may make a GDPR data access request by emailing:
kognis@polarisintellect.co.uk
Can I request deletion of my personal data?
Yes.
You can delete your account within the application or contact us regarding data deletion requests.
What GDPR rights do I have?
Depending on your circumstances and applicable law, you may have rights relating to:
- Accessing your data
- Deleting your data
- Restricting processing
- Data portability
How do I raise a privacy concern?
Email:
kognis@polarisintellect.co.uk
4. About Kognis
What is Kognis?
Kognis is an AI-powered personal intelligence and productivity platform designed to help users capture, organise, connect and recall important information.
Kognis can help manage:
- Memories
- Tasks
- Reminders
- Events
- Notes
- Appointments
- Conversations
- Ideas
- Personal information
- Professional information
The goal of Kognis is to help users capture more, lose less and find information faster.
5. Memory Capture, Recall & Connecting the Dots
How does Memory Capture work?
Memory Capture allows you to quickly save information as it happens.
Instead of manually separating notes, tasks, reminders and events, Kognis attempts to identify and organise information automatically.
Can Kognis capture multiple tasks at the same time?
Yes.
Kognis is designed to identify and organise multiple tasks from a single memory capture.
Can Kognis capture multiple events at the same time?
Yes.
One capture may contain multiple appointments, meetings or calendar events. Kognis will attempt to identify and organise each event separately.
Can Kognis capture tasks, events and memories within the same capture?
Yes.
A single capture may contain:
- Memories
- Tasks
- Reminders
- Events
- Follow-up actions
- Notes
- Dates
- Supporting information
Kognis will attempt to identify and organise each element.
How does Kognis help me remember things?
Kognis is designed to reduce the likelihood of important information being forgotten by allowing users to capture information immediately and retrieve it later.
Can Kognis recall information I captured previously?
Yes.
One of Kognis’ core features is helping users locate previously stored information through natural language conversations and searches.
What does “connecting the dots” mean?
Kognis can attempt to identify relationships between tasks, memories, notes, events, people and other information stored within your account.
For example, information captured weeks or months apart may still be surfaced if Kognis identifies a potentially relevant relationship.
Does Kognis guarantee I will never lose information?
No.
Kognis is designed to help users capture and recall information more effectively, but no system can guarantee that information will never be lost, forgotten or misinterpreted.
Important information should always be independently verified and retained where necessary.
6. AI Accuracy & Limitations
Does Kognis use Artificial Intelligence?
Yes.
Kognis uses AI to assist with:
- Information capture
- Organisation
- Categorisation
- Retrieval
- Summarisation
- Task identification
- Event identification
- Connecting related information
Is Kognis always accurate?
No.
AI-generated information may occasionally be:
- Incorrect
- Incomplete
- Outdated
- Misinterpreted
- Missing context
Can Kognis make mistakes?
Yes.
Kognis may sometimes:
- Create incorrect tasks
- Create incorrect events
- Recall incomplete information
- Misinterpret user intent
- Connect unrelated information
Should I rely on Kognis for professional advice?
No.
Kognis should not be used as a substitute for:
- Legal advice
- Financial advice
- Medical advice
- Tax advice
- Professional advice
Users should independently verify important information.
7. Offline Use
Does Kognis work offline?
Yes.
Many Kognis features continue to operate offline.
Previously stored information can generally still be viewed and accessed without an internet connection.
What requires internet access?
Some features require internet access, including:
- AI conversations
- AI-powered organisation
- Cloud synchronisation
- Account authentication
- Subscription verification
- Certain online services
What happens to information captured while offline?
Information may synchronise automatically when an internet connection becomes available.
8. Device Compatibility
IMPORTANT: Tablets Are Not Supported
Can I use Kognis on a tablet?
No.
Kognis is currently designed, tested and supported for smartphone devices only.
Tablet devices, including iPads and Android tablets, are not officially supported.
Why are tablets unsupported?
Kognis has been optimised specifically for smartphone devices.
Using Kognis on an unsupported tablet may result in:
- Display issues
- Reduced functionality
- Performance problems
- Missing features
- Unexpected behaviour
If I can install it on a tablet, is it supported?
No.
Being able to install Kognis does not mean the device is officially supported.
Support cannot guarantee functionality on unsupported tablet devices.
9. Security & Account Protection
How is my information protected?
Kognis uses appropriate technical and organisational measures designed to help protect user information.
What should I do if I think my account has been compromised?
Immediately:
- Change your password.
- Secure your email account.
- Contact Kognis.
Email:
kognis@polarisintellect.co.uk
10. Service Availability & Updates
Is Kognis always available?
Whilst we aim to provide a reliable service, uninterrupted availability cannot be guaranteed.
Temporary interruptions may occur due to:
- Planned maintenance
- Updates
- Security requirements
- Third-party service disruptions
- Connectivity issues
Can Kognis features change?
Yes.
Features may be added, changed, improved or removed as Kognis evolves.
How will I be informed about major changes?
Important updates may be communicated through:
- In-app notifications
- Website announcements
- Updated Terms & Conditions
- Updated Privacy Policy
11. Contact Kognis
How do I contact Kognis?
For support, subscriptions, account deletion, GDPR requests, technical issues, privacy concerns or general enquiries:
kognis@polarisintellect.co.uk
What can support help with?
- Subscription questions
- Billing issues
- Cooling-off rights
- Account deletion
- GDPR requests
- Privacy concerns
- Technical issues
- App functionality
- Feature enquiries
- Device compatibility questions